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Contracts Manager Vacancy


Job title Contract Manager Grade
Department Sales & Operational Planning Reporting to Sales & Operations Director
Prepared by Richard Stow Date May 2017
Job Purpose
  • Be the point of contact for customers for all contractual matters.
  • Oversee the safe and profitable delivery of contracts from initial sales inquiry and site visit through to completion.
  • To understand, thoroughly endorse and put into practice the Quality, Health, and Safety and Environmental policies and procedures underwritten and produced by the company.
  • Indorse, practice and promote our vision, mission and core values.
Key Responsibilities
  • Ensure that contracts are completed on time and to a high standard.
  • Maintain contractual records and documentation for all contracts.
  • Provide guidance on contract matters to sales, operational and planning staff.
  • Monitor compliance by company employees with established procedures.
  • Work with Finance to ensure contracts are forecasted, funded and invoiced efficiently.
  • Monitor customer satisfaction.
  • Ensure that signed contracts are communicated to all relevant parties.
  • Guarantee the right services, products, and dosage rates are delivered as per contract specifications.
  • Complete site surveys and produce reports.
  • Manage day to day personnel issues, grievance, absence, perform, performance reviews, etc.
  • Brief Team Leaders and ensure procedures are understood, and new information is disseminated to all staff.
  • To keep Directors informed of operations and any associated problems which may arise.
  • Detailed understanding of Company products and services.
  • Understanding of customers’ business and able to identify potential opportunities within those activities.
  • Working industry experience.
  • Able to manage multiple projects.
  • Solid maths and IT skills.
  • Able to problem solve.
  • Excellent communication, presentation, and negotiation skills.
  • Able to communicate effectively at all levels
  • Able to lead and motivate team leaders and operational staff.
  • Self-motivated and proactive.
  • Able to effectively review and develop team members.
Person Specification
  • Ability to prioritise work, confidence to complete tasks without direct supervision; awareness of importance of accuracy and presentation; ability to process, sort and distribute information to appropriate parties and produce work of a high standard
  • Excellent communicator with the capacity to adapt to the requirements of individuals and organisations – prioritise, manage and escalate issues as appropriate in a timely and professional manner
  • Strong motivator who can lead by example and can develop team members to reach their potential
  • Confidence to use initiative and be pro-active in approach
  • Common sense and ability to multi-task
  • Flexibility in approach to work, people, time and attitudes
  • Determination to complete tasks
  • Commitment, loyalty, and honesty
Other relevant information
  • Full driving license holder
  • Prepared to work away from home on a regular basis is essential.
  • Availability to work weekends as required.
  • Willingness to carry out other duties including manual duties as required
  • Confidentiality and Discretion – In this role, the post holder will be potentially dealing with matters of a confidential business nature. No confidential Company business should be discussed with any outside party either at work or privately.
  • Diplomacy/Propriety/Etiquette – All colleagues and clients must be treated with respect and courtesy.
  • Adaptable and Flexible – The requirements of this role include a need for a flexible approach to duties carried out and hours worked
  • Professional Image – This must be presented at all times and applies to appearance, dress, and quality of work
  • Team Work – Able to work with and contribute to the whole team